from A to Z
Almencard: The Almencard Plus, your personal benefit card.
Bar: The hotel bar is open every day from 8.00 a.m. to 11.30 p.m. and offers excellent cocktails and delicious snacks.
Bathing pond: The pond is open all summer, and also includes an outdoor sauna and a hot tub.
Bathing towels: Towels are available free for use both in the wellness area and by the pool.
Beverages: All drinks will be added to your room tab. You will be given a receipt for each drink. The bill will then be settled at the end of your stay.
Bicycles: We will lend you our mountain bikes for free; you can also rent our E-bikes, with an extra of charge € 15,00 for 1/2 day and € 25,00 for 1 day .
Breakfast: From 7:30 am until 10:30 am.
For bed and breakfast only, we offer a €15 discount per person per day on the half board price.
Bus services: Buses between Bressanone and Naz run every hour. Timetables are available at reception.
Check-in: from 2 p.m.
Check-out: by 11:00 a.m.
Cancellation insurance: You may wish to insure against possible cancellation, and our confirmation email includes a link to the "Hanse Merkur" company which offers such policies.
Cancellations 30 days before arrival free of charge
Cancellations more than 15 days before arrival date: 50% of the total cost of the booking
Cancellation less than 14 days before arrival date: 70% of the total cost of the booking
Late arrival or early departure: 70% of daily price for each day room not used
No show: 80% of the total cost of the booking.
In case of cancellation, no show, or early departure we keep the deposit or make a voucher for your next stay.
Domestic Animals: Only on request, with an extra charge of € 8,00 and does not include food.
Dinner: From 6:30 pm until 8:00 pm.
Discounts for children:
between 0 to 1 year > gratis
between 2 to 5 years > -50%
between 6 to 11 years > -20%
between 12 to 17 years > -10%
Entrance at night: Just beside the bar entrance, you habe a second entrance. You can open this door with your room key.
Excursions: Advice and directions for excursions, leisure options and cultural activities can be found in our brochures and hiking guides, available at reception.
>> We also provide ideas and suggestions in our "morning bulletin".
>> An updated weekly programme is displayed on our bulletin board.
Fitness centre: Our fitness room with scenic views is open every day from 6.30 a.m. to 10.00 p.m.
Food intolerances, celiac disease and other needs: Please let us know if you require vegetarian, gluten-free or lactose-free food: we will be happy to cater for your needs.
Gluten-free or lactose-free dishes: We can prepare these on request. Please let us know about any intolerances/allergies when booking.
Half board: This includes a generous buffet breakfast and a 5-course dinner menu in the evening with a buffet of appetisers and many different salads. Evening attire is desired.
Hairstylists: The "Verena" Hair Salon is right above the "Goldener Apfel" Pizzeria. The "Judith" Salon is opposite the supermarket. Both hairdressers are approx. 200 m from the hotel.
Internet: Wi-Fi is available free of charge in all rooms and public areas.
Infinity outdoor pool: The outdoor pool is connected to the indoor pool via a sluice. It is heated all year round (32°C) and in the summer months is open from 7.00 a.m. to 8.00 p.m. In the winter months is open from 14.00 p.m. to 7 p.m.
Indoor pool: The indoor pool is open from 6.30 a.m. to 8.00 p.m.
Massages: We provide a wide range of treatments in our wellness areas. These need to be booked in advance at reception.
Morning bulletin: Our daily morning bulletin includes interesting ideas and suggestions.
Overnight stay: For room only, we offer a €25 discount per person per day on the half board price.
Payment: Payment in cash possible until € 3,000. All current cards accepted (except American Express)
Parking: We are happy to provide you with free parking outdoors. You can park your car in our underground car park for a extra charge of € 6,00 per day please reserve a parking spot in the underground car park at the time of booking (until all spaces are taken).
Reception: Our reception desk is open from 7.30 a.m. to 10.30 p.m. In case of emergency, we can be contacted 24 hours a day on an internal number.
Relaxation room: If you want to relax, you can lie back on a deck chair on one of our two lawns, or retreat to one of our four relaxation rooms. A bar with vitamin drinks and herbal teas is freely available to guests in the wellness area.
Safe: Every room is equipped with a safe. The management is not responsible for your valuables.
Sauna: Our four different saunas are open from 2.00 p.m. to 7.30 p.m.
Supermarket: There's an excellent supermarket in the centre of the village near the church, just 2 minutes' walk from the hotel.
Ski storage: We provide a special room with boot dryer for your ski equipment.
Telephone: Every room has a telephone with an outside line.
Wake-up call: If you need a wake-up call, just let us know.
Well-being: Our wellness department includes: Finnish sauna, alpine herb sauna, steam bath, ice flakes for cooling off, bucket shower and emotional shower, foot massage, relaxation and rest areas, outdoor sauna with chromotherapy, outdoor hot tub, natural swimming pond, indoor pool and Infinity outdoor pool.
Weekly programme: You can take part in the weekly exercise and activity programme organised by our hotel with guidet escursions, Yoga and much more, or join some of the trips organised by the local tourist association.
Whirlpool tub: This is heated from 2.00 p.m. to 7.30 p.m.
Everything is new and sparkling clean, not just in the room, but in the whole hotel: I couldn't find a single corner that looked neglected. The staff is very courteous and helpful, as well as the owners, and always on hand from morning to evening.