All-round services & information

Useful information
from A to Z

At the our Hotel SUN we do not want you to miss anything! We take care of the many little details of your holiday to ensure you’ll have the most “suuunny” time at our place, full of delight, relaxation and adventure.

Below you will find a small A-Z guide with the most important information for your holiday.

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AAlmencard: the Almencard Plus is your personal advantage card during the summer season. You will get your free Almcard upon your arrival. The card grants you free use of all public transport as well as 9 cable cars and mountain railroads, free admission to around 90 museums nationwide and many other benefits. Find more info about the Almencard.

Accommodation: Half board or Bed & Breakfast. If you have booked B&B you can book you dinner at our restaurant (€35,00). If you have booked HP you can skip dinner; please inform our reception, we will deduct €15,00 from your accomodation.

We normally offer half board (HP); however each room can also be booked in the variant bed & breakfast (B&B). Additional services such as dinner, breakfast etc. can always be added separately later. Contact our reception desk for more information.

B
Bar: The hotel bar is open every day from 8.00 a.m. to 11.30 p.m. and offers excellent cocktails and delicious snacks. From 12:00 to 13:30 you can enjoy a warm meal from our bistro menu.
Bathing pond: The pond is open all summer, and also includes an outdoor sauna and a hot tub.
Bathing towels: Towels are available free for use both in the wellness area and by the pool.
Beverages: All drinks will be added to your room tab. You will be given a receipt for each drink. The bill will then be settled at the end of your stay.
Bicycles: We will lend you our mountain bikes for free; you can also rent our E-bikes, with an extra of charge € 40,00 for a full day.
Breakfast: From 7:30 am until 10:30 am. 

"Vital" breakfast buffet with regional and seasonal products, like bread from a local bakery, sweets from our hotel’ own patisserie, farm eggs or alpine butter

For bed and breakfast only, we offer a €15 discount per person per day on the half board price.
Bus services: Buses between Bressanone and Naz run every half hour. Timetables are available at the reception.

C
Check-in: from 2 p.m.
Check-out: by 11:00 a.m.

Late Check-out:  including the wellness area (pool + saunas) and room.The service needs to be requested in advance and is subject to availability
Cancellation insurance: To avoid cancelation penalty, we can offer you the possibility to take out insurance – therefor please click here.
Cancellation conditions:

• Cancellation 30 days before arrival is free of charge, the deposit will be refunded.
• Cancellation up to 15 days before arrival: 50 % of the agreed total price
• Cancellation from 14 days before arrival: 70 % of the agreed total price
• In case of early departure or late arrival: 70% of the agreed daily rate per day not used.
• In case of no arrival: 80% of the agreed total price.

In case no-show or early departure, the deposit is withheld.

*Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)

D
Dogs : well behaved dogs and pets are welcome! Accepted only if booked in advance. We charge € 25,00 per day (without food). Animals are not allowed to enter the dining room area and the wellness area (SPA + pool). We reserve the right to charge for any possible additional cleaning (€ 40,00). Owners are responsible for damages caused by their pets.

Dinner: From 7:00 pm until 8:30 pm. Regional 6-course menu of choice with salad buffet.
Discounts for children:
between 0 to 1 year > gratis
between 2 to 5 years > -50%
between 6 to 11 years > -20%
between 12 to 17 years > -10%
 E
Entrance at night: Just beside the bar entrance, you habe a second entrance. You can open this door with your room key.

Excursions: Advice and directions for excursions, leisure options and cultural activities can be found in our brochures and hiking guides, available at reception.
>> We also provide ideas and suggestions in our "morning bulletin".
>> An updated weekly programme is displayed on our bulletin board.

E-charging station (New): we a have e new e-charging station. You only have to scan the QR- Code and follow the instructions. Available for clients only.

 
F
Fitness centre: Our fitness room with scenic views is open every day from 6.30 a.m. to 10.00 p.m.
Food intolerances, celiac disease and other needs: Please let us know if you require vegetarian, gluten-free or lactose-free food: we will be happy to cater for your needs.
Gluten-free or lactose-free dishes: We can prepare these on request. Please let us know about any intolerances/allergies when booking.
 
H
Half board: This includes a generous breakfast buffet, a 6-course dinner menu with choice possibility and salad buffet. If you skip dinner, please inform the reception, we will deduct €15,00 from your accomodation. If you have booked B&B you can book your dinner with a supplemmt of €35,00.
Hairstylists: The "Verena" Hair Salon is right above the "Goldener Apfel" Pizzeria. The "Judith" Salon is opposite the supermarket. Both hairdressers are approx. 200 m from the hotel.
 
I
Internet: Wi-Fi is available free of charge in all rooms and public areas.
Infinity outdoor pool: The outdoor pool is connected to the indoor pool via a sluice. It is heated all year round (32°C) and in the summer months is open from 7.00 a.m. to 8.00 p.m. In the winter months is open from 14.00 p.m. to 7 p.m.
Indoor pool: The indoor pool is open from 6.30 a.m. to 8.00 p.m.

L

Lost & Found:

We would like to point out that we are not responsible for forgotten or lost items. If you want us to return any left behind items, we kindly ask for your notification within 1 week after departure. Postal delivery is always cash on delivery and in case of express delivery, the shipping-service will be charged to your credit card prior to shipment.

 
M
Massages: We provide a wide range of treatments in our wellness areas. These need to be booked in advance at reception.
Morning bulletin: Our daily morning bulletin includes interesting ideas and suggestions.
 
P
Payments: We ask for a deposit of 20% of the total amount as indicated in our confirmation email.

You can transfer the amount to our bank account:

Raifeisenkasse Eisacktal

IBAN:IT61P0830758643000303201201

With: RZSBIT21307

Swift to:RZSBIT2B

Note: Please do not forget to indicate the booking period and the name on which the reservation was made. If the transfer is made at very short notice, we ask you to bring the payment receipt with you to the hotel, as it may take up to a week for the deposit to arrive on our bank account.

The deposit can also be paid with credit card; forward us your details by phone or e-mail and we will be happy to charge the amount to your card.

Balance payment can be done on the day of departure. Up to €4.999,00 cash payment is legally possible.

All major cards are accepted (except American Express).

Parking: We are happy to provide you with free parking outdoors. You can park your car in our underground car park for a extra charge of € 10,00 per day please reserve a parking spot in the underground car park at the time of booking (until all spaces are taken).
 
R
Reception: Our reception desk is open from 7.30 a.m. to 10.30 p.m. In case of an emergency, we can be contacted 24 hours a day on an internal number.
Relaxation room: If you want to relax, you can lie back on a deck chair on one of our two lawns, or retreat to one of our four relaxation rooms. A bar with vitamin drinks and herbal teas is freely available to guests in the wellness area.
 
S
 

Safe: Every room is equipped with a safe. The management is not responsible for your valuables.
Sauna: Our four different saunas are open from 1.30 p.m. to 7.30 p.m.

Single room surcharge: our house has 10 single rooms "Comfort Gala" with a beautiful view on meadows and mountains. Price on request. Double bed-rooms for single use are available, but subject to availability and with a surcharge of €25,00.
Smoking Policy: According to national law, smoking is not allowed in any of Sun’s hotel rooms, dining rooms and lounges. However, our smokers have their own cozy smoking room in the bar area!

Ski storage: We provide a special room with boot dryer for your ski equipment.

Supermarket: There's an excellent supermarket in the centre of the village near the church, just 2 minutes' walk from the hotel.
 
T
Telephone: Every room has a telephone with an outside line.

Transfer - Train and Air Travellers: We’ll be happy to pick you up free of charge from the train station Bressanone and for a fee from the airports Innsbruck (AT) (€ 70,00/person) and Bolzano (€50,00/person). Transfers must be requested in advance and are subject to internal availability. For all other airports contact our local shuttle service: https://www.suedtirolbus.de/
 
W
Wake-up call: If you need a wake-up call, just let us know.
Well-being: Our wellness department includes: finnish sauna, alpine herb sauna, steam bath, ice flakes for cooling off, bucket shower and emotional shower, foot massage, relaxation and rest areas, outdoor sauna with chromotherapy, outdoor hot tub, natural swimming pond, indoor pool and Infinity outdoor pool.
Weekly programme: You can take part in the weekly exercise and activity programme organised by our hotel with guided escursions, yoga and much more, or join some of the trips organised by the local tourist association.
Whirlpool tub: This is heated up from 1.30 p.m. to 7.30 p.m.